ORDERS & SHIPPING
Orders are typically processed within 1 to 3 business days.
We ship via USPS. We offer flat rate shipping to all of the lower 48 States in the US for $8 on orders up to $125, and free shipping on orders over $125.
Orders going to Hawaii, Alaska or Puerto Rico will be shipped and charged based on weight, please contact us for more information.
After your order is placed we will send you the tracking information for your package. Most packages arrive within 2 to 4 days after they are shipped.
To avoid shipping costs, our local residents can pick up their orders directly from us. If you choose this option, please contact us for more information.
If you are in more of a hurry, we can offer overnight shipping. This is done through UPS. Please call us if you need this service.
Spencer St. Botanicals is not responsible for lost or stolen packages once they have been marked as “Delivered” by the carrier. If you need to have your package shipped with ‘signature required” please let us know and we are happy to do that for you.
If we are shipping out of the country, the package will be charged based on weight. Please contact us for more information. We are not responsible for lost packages once they have left the US and are not responsible for any additional duties or custom charges from the destination country.
We know that people can be hesitant to order new skin care products (for the face or body) online, that is why we offer our soaps and many of our other products in sample sizes. This offers a way to try out a product to ensure you will like it if you are undecided. Please contact us to add them to your order.
Once our product is shipped and on its way to you, we are no longer in control of its purity, due to possible unforeseen circumstances such as tampering, breakage or being left outside in inclement weather for days. For safety and hygiene reasons the products cannot be restocked or resold, so we cannot accept returns.
We truly feel that you will enjoy using our products. But please contact us if you are having any issues with a product so we can work with you to ensure the product is being used in the best way so you can get the most benefits for your skin and/or to make sure you are adding it to your skin care routine in the best way.
However, if you are dissatisfied with a product for any reason, please contact us so, together, we can find a happy solution…....your satisfaction is our goal.